How to order

How to order








Here is a quick overview of our ordering process.

Just click the arrow to read our answers to frequently asked questions.

1. Choose your products

 
You can freely browse and order from our online shop. Clicking on the name or image of a product will show you a detailed description. To purchase an item, select your desired color and size, then click the 'Add to cart' button or press ENTER.
You can check your cart contents at any time by clicking the 'Cart' icon on the right side of the top menu bar. Here you can review the ordered products, their quantities, and prices, and modify them if necessary. The system automatically calculates the total price, taking into account any bulk discounts.
Important: If you are purchasing as a business, please provide your company's tax number during registration. If you resell the products and your business activities cover this, you can purchase at discounted prices after signing a reseller agreement. 

2. Placing the order

Once you have checked your cart contents and the total price, click the 'Proceed to checkout' button.
Enter your billing details. For business purchases, providing a tax number is mandatory! Next, enter your shipping address. If it is the same as your billing address, no further action is needed. 

3. Choose shipping method

 Home Delivery: Within Budapest and its agglomeration, packages are delivered by our own driver, while nationwide delivery is handled by the Express One courier service.
Incognito Shipping: With this option, your order is delivered as if you were the sender, meaning your own details will appear on the shipping label.
Personal Pickup: At our premises: 1037 Budapest, Bojtár utca 55-57.
Opening Hours: Monday to Friday, 8:30 AM – 4:30 PM. 

4. Choose payment method

 Before finalizing your order, please review your details and the contents of your cart. To place your order, accept the General Terms and Conditions (GTC), then click the 'Place Order' button.
You can choose from the following payment methods:
  • Advance Bank Transfer: Our team will send the invoice once your order has been prepared. Please always wait for the final invoice; do not transfer money based on the initial order confirmation email.
  • Cash on Delivery (COD): Paid in cash upon receiving the package.
  • Personal Pickup: Paid in cash or by credit card at our premises.
  • Deferred Bank Transfer: Available exclusively for customers with an approved credit limit.

5. Ordering branded products

 You have the option to order your selected products with branding. To do this, after choosing your shipping and payment methods but before finalizing your order, click the 'Order with branding' button. There you can provide all the important details and attach your design file. To request a direct quote, click here. 

Further information

Prices
Our prices are net prices and do not include VAT. In the event of a price change or a display error, we reserve the right to make corrections, of which you will be notified.

Order Processing
Orders are processed on business days between 8:00 AM and 4:30 PM. If you place your order by 1:00 PM, it is usually dispatched on the same day. Delivery typically takes 1 business day.

Order Confirmation
We send an official confirmation email for every order, which also includes the shipping cost. For advance bank transfers, we will send the invoice for payment once the goods are prepared. Please make sure to wait for this invoice; do not transfer any funds based solely on the confirmation email.

Stock Information
Our current stock levels are displayed below each product, showing whether your selected item is available. If an item is out of stock, we will contact you to agree on the expected delivery time before confirming the order. Our customer service team can provide updates regarding the arrival of items listed as supplier stock.

Right of Withdrawal for Non-Resellers
You can withdraw from your purchase without giving any reason within 14 days of receiving the product.
Exceptions:
- Underwear
- Shirts
- Soiled, washed, branded, or used products
- Non-stock items ordered specifically for you
- Clearance/discontinued items (indicated with a ">>" symbol in the product name on the confirmation)
We are unable to accept returns for these items.

The cost of return shipping is the responsibility of the customer.

If you wish to return a product or request an exchange, please notify us by email at [email protected] and attach the completed Withdrawal Form.
You can download the form by CLICKING HERE. Please note that you must download the form first to fill it out; it cannot be completed directly through the link.
You can order an exchange product, provide a bank account number for a refund, or use the balance toward your next purchase. Cash refunds are only possible during in-person visits. 
Pólónagyker Assistant

Hi! How can I help you? Feel free to ask about our products, shipping, or anything related to Pólónagyker.