1. Choose your products
2. Placing the order
Enter your billing details. For business purchases, providing a tax number is mandatory! Next, enter your shipping address. If it is the same as your billing address, no further action is needed.
3. Choose shipping method
Opening Hours: Monday to Friday, 8:30 AM – 4:30 PM.
4. Choose payment method
- Advance Bank Transfer: Our team will send the invoice once your order has been prepared. Please always wait for the final invoice; do not transfer money based on the initial order confirmation email.
- Cash on Delivery (COD): Paid in cash upon receiving the package.
- Personal Pickup: Paid in cash or by credit card at our premises.
- Deferred Bank Transfer: Available exclusively for customers with an approved credit limit.
5. Ordering branded products
Further information
Our prices are net prices and do not include VAT. In the event of a price change or a display error, we reserve the right to make corrections, of which you will be notified.
Orders are processed on business days between 8:00 AM and 4:30 PM. If you place your order by 1:00 PM, it is usually dispatched on the same day. Delivery typically takes 1 business day.
We send an official confirmation email for every order, which also includes the shipping cost. For advance bank transfers, we will send the invoice for payment once the goods are prepared. Please make sure to wait for this invoice; do not transfer any funds based solely on the confirmation email.
Our current stock levels are displayed below each product, showing whether your selected item is available. If an item is out of stock, we will contact you to agree on the expected delivery time before confirming the order. Our customer service team can provide updates regarding the arrival of items listed as supplier stock.
You can withdraw from your purchase without giving any reason within 14 days of receiving the product.
Exceptions:
- Underwear
- Shirts
- Soiled, washed, branded, or used products
- Non-stock items ordered specifically for you
- Clearance/discontinued items (indicated with a ">>" symbol in the product name on the confirmation)
You can download the form by CLICKING HERE. Please note that you must download the form first to fill it out; it cannot be completed directly through the link.
You can order an exchange product, provide a bank account number for a refund, or use the balance toward your next purchase. Cash refunds are only possible during in-person visits.